Terms of Service

1. Service and terms

Aivell is the trading name of an individual operator in Japan providing Pigeon Suite: text-to-speech, voice registration, and audio storage and retrieval. Initial sales are intended for individuals and businesses in Japan. The service is under final review and general paid sales have not started.

Register accurate account information and protect your credentials. Subscriptions and generation credits belong to an organization. Initially, each organization has one member and can run one generation at a time.

2. Recordings, input text and generated audio

Only use recordings, voices and text you have the right to use, with all required permissions from the individuals concerned. Unauthorized voice copying, impersonation, fraud, infringement, and the generation or distribution of illegal content are prohibited.

The operator and service providers process text and recordings as necessary to generate, store and deliver audio. You must check output accuracy and suitability. Commercial use and redistribution must also comply with the terms applicable to the original text, recordings and models.

Generation is currently intended for English. We do not guarantee non-infringement or exclusive rights in generated output.

3. Monthly prices, billing periods and credits

Planned monthly plans are Starter $9 / 20,000 units, Creator $29 / 100,000 units, and Pro $79 / 300,000 units. Prices are USD totals for Japan. The operator is exempt from Japanese consumption tax and does not add it separately. Check the checkout total, billing cycle and terms before paying. Card conversion charges and fees may apply.

Monthly credits renew each subscription billing period, not each calendar month, and do not roll over. Subscriptions renew until cancellation takes effect. There are no automatic postpaid usage charges. Annual plans and discounts are not offered at initial launch.

Voice registration is included: Starter 3, Creator 10, Pro 30 voices. Paid-period conditions are preserved when prices or terms change, with notice before the next renewal.

4. Additional purchases and free trial

Paid subscribers may explicitly purchase 20,000 units for $10, valid for 365 days from purchase and credited after payment confirmation. Monthly credits are used first. Purchased credits are not reset at monthly renewal.

Purchased credits cannot be used after a subscription ends. Unused credits can be used after resubscribing before their original expiry; expiry is not extended.

The one-time trial ends at the first of 1,000 total units, 3 successful generations, or 7 days from starting. There is no monthly refill. Only built-in voices are available. Creating new organizations does not grant repeated trials.

5. Character counting and generation outcomes

Input is limited to 5,000 characters. Each generation uses at least 200 units, or the actual input character count if higher. The server counts Unicode code points, including spaces and punctuation, after normalizing line endings to LF. Whitespace-only input is not accepted.

Credits are reserved before generation and committed after playable audio is successfully stored. Failed generations release reservations, although reconciliation may take time. No new generation starts with insufficient credits.

A user-requested regeneration is a new generation and consumes credits. Playing or downloading stored audio does not. User cancellation after processing has started is not currently available.

6. Plan changes, cancellation and refunds

Plan changes take effect at the next renewal, preserving the current paid-period price and credits. There is no mid-period proration or difference charge. A downgrade keeps existing voices but blocks new registration until the count is below the new limit.

Cancellation preserves access through the paid period, after which new generation stops. Cancel through subscription management in the app. Ordinary cancellations do not receive prorated refunds; duplicate charges and service incidents are reviewed individually. Payment provider rules and applicable law prevail.

Credits associated with refunds are revoked. Depending on the refund scope and notification status, use may be temporarily suspended pending subscription reconciliation.

7. Audio retention and deletion

Audio is retained from creation for 30 days on Starter and trial, and 90 days on Creator and Pro. After a subscription ends, retrieval is available until the earlier of the original retention deadline or 30 days after the end. Download needed audio before expiry.

Custom voices and original recordings become eligible for deletion 90 days after a paid subscription ends. Resubscribing before then applies the new subscription deadline. Deletion runs periodically and failed deletions are retried. Audio access is restricted according to its deadline.

Input text and generation history follow audio retention. Input text is removed from completed, failed or canceled jobs after in-progress work is reconciled. Failed storage deletions are retried. Backups are retained for 30 days; the policy is to remove deleted data from backup generations within 90 days. Subscription, billing, refund and abuse prevention records are handled separately.

8. Safe use and service changes

Authentication bypass, access to other organizations' data, abusive automation, excessive load, and trial or payment abuse are prohibited. Confirmed abuse or infringement may result in proportionate restrictions; inquiries and objections are accepted.

Maintenance, outages or provider interruptions may make the service unavailable. We assess impact and refunds individually. These terms do not categorically exclude statutory user rights or operator liability.

9. Contact and governing law

Contact [email protected]. Material changes and their effective dates will be announced in the app or to your registered contact address.

Japanese law governs, without excluding mandatory protections applicable to users. The formal effective date and publication will be announced after final review.