Sales terms and legal disclosure

1. Service provider

Aivell is the trading name of an individual operator in Japan providing Pigeon Suite. Initial sales are intended for individuals and businesses in Japan. Contact [email protected].

2. Disclosure of operator information

The operator's legal name, address and phone number are disclosed without delay upon request, including before purchase with sufficient time to make a purchasing decision.

Send requests to [email protected] with the subject 'Request for operator information'. Information is supplied by email.

3. Prices and credits

Starter: $9 USD per month (Japan total; no additional Japanese consumption tax), 20,000 units per billing period, 3 custom voices, audio retained for 30 days from creation.

Creator: $29 USD per month (Japan total; no additional Japanese consumption tax), 100,000 units per billing period, 10 custom voices, audio retained for 90 days from creation.

Pro: $79 USD per month (Japan total; no additional Japanese consumption tax), 300,000 units per billing period, 30 custom voices, audio retained for 90 days from creation.

Initial plans allow one member per organization and one concurrent generation. Paid subscribers may buy 20,000 units for $10 USD, valid for 365 days from purchase. Unused monthly credits do not roll over.

4. Taxes and other costs

The operator is exempt from Japanese consumption tax. Japan totals are Starter $9, Creator $29, Pro $79 per month, and additional credits $10 per purchase, without additional Japanese consumption tax. Qualified Japanese tax invoices are not issued. Confirm totals at checkout. Internet costs and card conversion charges or fees may apply. No physical products are shipped and no shipping charges apply.

General sales will not start until checkout, notifications and public documents are reconciled. Changes to tax status or sales markets will be explained with prices and conditions in advance.

5. Seller and payment methods

Production payments are being prepared with Stripe Payments and Billing. With direct Stripe payments, the service operator is the seller, responsible for service provision, terms, support and applicable tax obligations. Production connections and conditions are under final review; paid sales remain stopped.

Choose among the payment methods displayed at Stripe checkout. Check available cards and methods when purchasing.

6. Payment and renewal

The first subscription period is paid at signup. Subsequent periods renew automatically until cancellation takes effect, on the subscription cycle rather than calendar months. Additional credits are prepaid only when explicitly purchased. No automatic top-ups or postpaid usage charges apply.

7. Start of service

Subscriptions and credits are granted to the organization after confirmed payment notification. Contact support if delayed notifications prevent reflection. New generation is unavailable with unpaid charges, insufficient credits or an ended subscription.

8. Cancellation, changes and refunds

Cancel through subscription management in the app. Access continues until the paid period ends, after which renewal and new generation stop. Plan changes apply at next renewal, with no mid-period difference charges or proration.

There are no physical goods to return. Ordinary cancellation has no prorated refund, but duplicate charges and service incidents are reviewed individually. Payment provider rules and statutory rights prevail.

9. Limits and failed generations

Input is limited to 5,000 characters, with at least 200 units consumed per generation. Planned consumption is shown before generation and committed after successful storage. Failure releases reserved credits, though reconciliation may take time. Playback and downloads use no credits. Generation is currently intended for English.

10. Free trial

One-time only: 1,000 units, up to 3 successful generations, or 7 days, using built-in voices only. The minimum 200-unit consumption rule applies. Trial access never converts automatically to a paid subscription.

11. Retention and requirements

Generated audio, text and history are retained for 30 days on Starter/trial and 90 days on Creator/Pro. After a subscription ends, retrieval ends at the earlier of the original retention deadline or 30 days later. Retrieve needed audio in time.

An internet connection and a browser supporting JavaScript and cookies are required. Also review the service information, terms and privacy policy.